Thursday, January 29, 2004
Don’t Apologize
My boss was reading to me today from a document a law librarian had compiled. They have an “ask a law librarian” service, where you can email a law librarian “24/7” - live during business hours, or you get a response the next day if you leave a message late. One of these on-line law librarians just compiled all the inquiries and messages he got during a one-month period. It looked like a lot of material. My boss was going through some of the questions, wondering how he’d understood them well enough to offer an answer that was helpful while still being within the bounds of legal propriety.
One question in particular affected me. It was in the form of a long missive, larded with court language but used in an uncomfortable and stilted way, like a really bad fake foreign accent; he was asking for information about child custody and support under circumstances that were sketchy and vague in many ways - it sounded like it could have been very serious or totally bogus. But he sounded sincere and more than a little desperate. And then he caught me by surprise. His last sentence was something I hadn’t been ready for. He ended his message to the on-line law librarian by saying, “I’m sorry I type so slow.”
Dude - take your time. Typing speed should be the least of your concerns. And good luck getting back with your daughter.

